PAIA manual

Prepared in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA)

Walifika Technologies (Pty) Ltd

Version 1.0 | Last Updated: July 2025

Introduction

This manual is prepared in accordance with Section 51 of PAIA and provides information to enable requesters to access information held by Walifika Technologies (Pty) Ltd (“Walifika”) in compliance with the Promotion of Access to Information Act 2 of 2000 and the Protection of Personal Information Act 4 of 2013 (POPIA).

Company Contact Details

  • Company Name: Walifika Technologies (Pty) Ltd
  • Registration Number: 2025/549231/07
  • Information Officer: Paulinah Teffu
  • Postal Address: 32 Princess Of Wales Terrace, Sunnyside Office Park, Parktown, Gauteng, 2193
  • Physical Address: 32 Princess Of Wales Terrace, Sunnyside Office Park, Parktown, Gauteng, 2193
  • Telephone: 087 057 7593
  • Email: info@walifika.com

The Information Regulator (South Africa)

  • Website: www.inforegulator.org.za
  • Email: inforeg@justice.gov.za
  • Tel: +27 (0)10 023 5207
  • Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Guide on How to Use PAIA

A guide to assist users in exercising their rights under PAIA is available from the Information Regulator’s website:

www.inforegulator.org.za

Records Automatically Available (No Formal Request Required)

  • Public company records
  • Marketing material
  • Company website content: www.walifika.com
  • Privacy Policy and Terms & Conditions

Subjects and Categories of Records Held

  • Human Resources (HR) records
  • Finance and accounting records
  • Tax records
  • Legal and compliance documents
  • Employment records
  • Agreements and contracts
  • Customer and supplier records
  • Product development and technology assets
  • Operational records
  • Insurance policies
  • Statutory compliance records

Records Not Automatically Available

Records not listed in Section 5 may only be accessed through the formal request process outlined below and subject to applicable grounds for refusal under PAIA.

Request Procedure

To request access to records:

  1. Complete the PAIA Request Form (Form 2), available on the Information Regulator’s website.
  2. Address the request to the Information Officer.
  3. Submit the form via email to info@walifika.com or by post to the address provided in Section 2.
  4. Pay the prescribed request fee, if applicable.

The request must:

  • Provide sufficient detail to identify the record(s) requested.
  • Include proof of identity.
  • Specify the form of access required.
  • Indicate the right being exercised or protected.

Timeframes for Access Requests

Walifika will respond to a request within 30 days of receipt, as prescribed by PAIA.

Fees

Requesters may be required to pay:

  • Request Fee: Payable before the request is processed.
  • Access Fee: Payable when access is granted to cover reproduction and administrative costs.

A full list of fees can be found in the regulations published under PAIA, available on the Information Regulator’s website.

Grounds for Refusal of Access

Access to records may be refused on grounds including:

  • Protection of personal information of a third party.
  • Protection of commercial information of a third party or Walifika.
  • Protection of confidential information.
  • Protection of safety of individuals or property.
  • If disclosure would breach legal privilege.
  • If disclosure is prohibited by law.

Remedies Available if Access is Denied

As Walifika is a private body, no internal appeal mechanism is available. If access is denied, the requester may:

  • Apply to the High Court for relief.
  • Lodge a complaint with the Information Regulator.

Voluntary Disclosures

Walifika may voluntarily disclose certain information via:

  • Company website: www.walifika.com
  • Marketing communications
  • Press releases

POPIA Compliance Statement

Walifika is committed to protecting personal information in accordance with POPIA. For details on how we process and protect personal information, refer to our:

  • Privacy Policy: www.walifika.com/privacy-policy
  • Contact: info@walifika.com

Record of Manual Availability

This PAIA manual is available:

  • On our website: www.walifika.com
  • At our registered office for public inspection during office hours.

Updates to this Manual

This manual is reviewed periodically and may be updated to remain compliant with legislative changes.

For further information, please contact the Information Officer at info@walifika.com.

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