Privacy Policy

Last Revised: February 2025

1. General

Walifika (Pty) Ltd (“us”, “we” or Walifika) is committed to protecting your privacy and ensuring the secure and lawful processing of your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).

This Privacy Policy applies to all personal information processed through:

  • The Walifika mobile application (“Application”)
  • Our website at www.walifika.com (“Website”)
  • Related services provided by Walifika (collectively, the “Services”)

2. Acceptance

By accessing, downloading, or using the Application, Website, or Services, or by submitting personal information to us, you:

  • Acknowledge that you have read and understood this Privacy Policy
  • Consent to the processing of your personal information in accordance with POPIA and this policy

If you use the Services on behalf of someone else, you confirm that you are authorised to provide consent on their behalf.

We may update this Privacy Policy periodically. Continued use of our Services after any updates constitutes acceptance of the revised policy.

3. Responsibility of the User

You are responsible for providing accurate, complete, and up-to-date personal information. If your information changes, please notify us promptly to ensure our records remain accurate.

4. The Personal Information We Collect

We may collect the following personal information:

  • Name and surname
  • Email address
  • Mobile number
  • Physical address
  • Location data
  • Gender
  • Identification number
  • Date of birth

When insuring a trip, we may also collect:

  • Credit card details
  • Destination location

Additionally, we may collect data you choose to provide and anonymous data through cookies.

5. Legal Basis for Processing (POPIA Section 11)

We process your personal information only:

  • With your consent
  • When necessary to provide a product or service you have requested
  • To comply with legal obligations
  • To pursue legitimate interests, balanced with your privacy rights

6. Purpose of Collection

We process your personal information to:

  • Provide and improve our products, services, and user experience
  • Personalise communications and offers
  • Communicate service changes and administrative updates
  • Conduct data analysis, audits, research, and service improvements
  • Comply with applicable laws and regulations
  • Prevent fraud and ensure security

We will only process your personal information for purposes that are:

  • Specific and explicitly defined
  • Related to a legitimate function of Walifika
  • Compatible with the initial purpose of collection

7. Collection of Anonymous Information and Cookies

We may use cookies and similar technologies to:

  • Improve website performance and usability
  • Enable functionality provided by third parties
  • Support marketing and analytics

You may control or delete cookies via your browser settings, though this may affect certain features of our Services.

8. Sharing of Personal Information

We will not sell your personal information. We may share it with:

  • Employees or service providers who need it to assist you
  • Law enforcement, regulatory authorities, or legal processes when legally required
  • Third parties in cases of fraud detection, crime prevention, or investigation
  • Our partners or affiliates under confidentiality obligations

We ensure that all parties with access to your data are bound by appropriate privacy and confidentiality agreements, as required by POPIA.

9. Security Safeguards

We implement appropriate, reasonable technical and organisational safeguards to protect your personal information, including:

  • Encryption technologies
  • Firewalls and secure servers
  • Access controls and data minimisation
  • Regular penetration testing and monitoring

In the event of a data breach that compromises your personal information, we will notify you and the Information Regulator as required by POPIA.

10. Your Rights Under POPIA

As a data subject, you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal information
  • Object to processing under certain circumstances
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, please contact us at info@walifika.com.

11. Data Retention

We will not retain personal information longer than necessary to fulfil the purposes outlined in this policy unless:

  • Retention is required by law
  • You have consented to continued retention
  • It is required for lawful purposes related to our business

Once no longer needed, personal information will be securely deleted or anonymised.

12. Consent and Capacity

By using this site and Services, you warrant that you:

  • Are 18 years or older and legally competent, or
  • Are supervised by a parent or legal guardian who consents on your behalf

13. Disclaimer

While we take reasonable measures to protect your privacy, we cannot guarantee absolute security against unauthorised disclosure by third parties beyond our control, except where caused by our gross negligence.

We are not responsible for the privacy practices of third-party sites linked via our Website or Application.

14. Contact Information

For privacy enquiries, data access, corrections, or complaints, please contact:

Privacy Compliance Officer

Email: info@walifika.com

For more information about your rights under POPIA, you can contact the Information Regulator:

Website: www.inforegulator.org.za

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